Cars We Love & Who We Are #56
Jaguar earned its place in the pantheon of great marques with sports cars boasting an illustrious history of racing success. Jaguar’s high performance road cars featured sculpted often sensuous exteriors with interiors that cosseted occupants with fine leather seating and handsome exotic wood trim. In sum, Jaguar has a history of producing cars possessing charismatic character that punched way above their market share in defining driving pleasure. However, recent times have not been kind. The glorious and storied Jaguar brand has more than fallen on hard times. It has imploded.
A resurrection when in such desperate straits demands a strong vision and bold action. Clearly the bold new brand message set by Jaguar Managing Director Rawdon Glover calls for delivery by a RuPaul band of stoics strutting in a Crayola parade. Its stated intention calls to generate buzz and attract buyers for a new, soon to be revealed EV Jaguar. This new Jaguar sports a price tag double the MSRP of a present day Jaguar. Jaguar’s expressed objective calls for moving up market to successfully battle with Bentley and the like while, at the same time, casting aside anyone who previously had the desire and money to purchase a Jaguar. Initial response would indicate that the latter, casting aside, part of the re-branding has been a grand success. Glover, proud parent of a campaign anchored in ideology rather than marketing savvy, lashed out at detractors decrying their “Vile hatred and intolerance.”
As I do not feel any more vile or intolerant than the next guy, I would like to take a fair look at Glover’s Candy Land campaign.
Jaguar’s Trans-formation into the New Coke of Automobile Re-branding
Historically Jaguar does not stand alone in suffering withering criticism of an automobile branding effort. Nissan’s 1989 introduction of its new Infiniti brand experienced almost universal ridicule. At the top of the complaint list loomed the ultimate sacrilege in automobile advertising. Commercials never showed the car. Like an albatross hung around Infiniti’s neck critics mockingly tattooed the whole effort the “Rocks and Trees” campaign. Word had it that Izusu even considered but never produced an Infiniti parody ad with Joe Izusu perched on a big rock playing a flute while a soothing voice off-camera softly uttered Zen-like reflections on nature. Some say Infiniti has never recovered.
1n 1997 Cadillac introduced the Catera an entry level sedan intended to compete with the BMW 3 series and Audi A4 using the line “The Caddy that Zigs.” For a brand whose name once stood proudly as the very definition of preeminent quality, the “Zigs” tag line and its accompanying cartoon character suffered harsh criticism. Critics savaged the campaign saying that in striving to be different it came across as giddy and misaligned from the historically cultivated expectation of a Cadillac as a luxury vehicle. A prospective customer’s comment expressed on a Cadillac forum sums up the Zigs campaign’s failure. He wrote, “Cadillac’s stupid Ziggy promotion was embarrassing. I know they wanted to attract a younger demographic, but a cartoon character? It made a joke of the car before it had a chance to establish itself in the market. Not even Cindy Crawford’s ad presence could make up for that. BMW advertised its cars as the “Ultimate Driving Machines”, but GM decided to sell the Catera as “The Caddy that Zigs”? Why would I buy a car that wasn’t respected by its own manufacturer? Why would anyone?” And indeed they did not. Today does anyone even remember the Catera?
The early 1990s saw Subaru car sales stumbling badly. In a plan to reverse the company’s fortunes by moving up market, Subaru hired trendy, award winning agency du jour Wieden + Kennedy. As described in Randall Rothenberg’s excellent book “Where the Suckers Moon” Subaru and the agency created a match made in anywhere but advertising heaven. Born of this union, the resulting “What to Drive” and “Lack of Pretense” campaign can best be described as an advertising car crash. As Rothenburg in his book pointed out, “What hurt Wieden + Kennedy more than anything else was its collective lack of passion for automobiles. Wieden + Kennedy treated the subject of automobiles offhandedly.” Being tone deaf to the automobile industry the agency created head scratching ads that ridiculed car marketing and presented ads that the agency felt spoke unvarnished “truth.” A TV spot for the Subaru SVX sports car highlighted the car’s 140 mph top speed, but then asked if it mattered in a world with “extended urban gridlock, costly gas at $1.38 a gallon and highways full of patrolmen?” Another SVX spot boasted “You can drive it so fast, you’ll get so many tickets, you’ll lose your license. This one got Subaru unneeded and passionately negative safety activist attention. The final denouement came on Super Bowl Sunday 1993. Possibly the only one who took a bigger beating than the Buffalo Bills in their 52 to 17 loss was Subaru who the USA Today survey of viewer reactions placed its advertising dead last. Subaru fired the agency and instead of competing directly with high volume car makers, it pivoted to focus on marketing Subaru cars to niche groups where Subaru had historically proven to perform best. It has since experienced a strong climb to profitability.
So, as to Jaguar’s latest effort let’s start with a simple question. Does it qualify as genius?
One web maven advocated in favor of the TV spot by invoking the old adage, “It doesn’t matter what people are saying about you as long as they are talking.” Maybe in some context, but certainly not all. Instead I think back to wise counsel afforded me by a high school teacher. The advice? Spend time and effort when writing the introduction to a term paper. He believed that a well constructed introduction can establish an expectation as to what to expect in the subsequent body of work. He posited that a poorly written introduction would leave the reader seeking confirmation of poor quality throughout the rest of the paper. An engaging introduction would leave the reader searching for examples to confirm the high quality of the content. I believe the same holds true with product launches and none more so than a rebranding. I believe the total Jaguar rebranding effort instead of its intention to create a positive buzz has instead planted the seeds of doubt.
Simon Sinek motivational speaker and author of the bestselling book “Start with Why” has gained renown by advocating for a simple belief. He passionately advocates that whether forming a movement or re-branding an automobile the path to success must start with why. Sinek believes that success of a product such as those that Apple sells results from communicating Apple’s “Why” to a sufficiently large market segment that believe the same thing. The product itself then simply provides a manifestation of the shared beliefs. A successful brand represents a promise to be consistently faithful to its “Why.” Muddling the “Why” confuses and weakens a selling proposition. While on the subject of Apple, attention must be drawn to the re-branded Jaguar’s “Copy Nothing” Tag line. Maybe it should read “Copy Nothing, except maybe Apple.”
Apple’s 1984 Super Bowl ad introducing the new Mac Computer stands as one of the top 50 greatest TV commercials of all time. Clearly Jaguar deemed Apple’s “1984” athletic sledge hammer wielding female lead worthy of replication. This time, however, Jaguar chose to employ a sledge wielding androgyne as its champion. Furthermore, Jaguar headline copy such as “Live Vivid” and “Create Exuberant” present further evidence of the Jaguar ad not falling far from the Apple tree. It replicates Apple’s grammatically improper slogan that employed a wildly successful use of an adjective rather than the proper adverb form in its award winning 1997 “Think Different” campaign.
Cars for a large segment of the buying public represent an extension of self. A fact especially true in the $100,000 plus segment where the New Jaguar has set its sights. Inn employing another old adage, “there exists but one chance to make a first impression.” Jaguar’s apparent “why” seems to target individuals with a gender dysphoria bias. If that correctly states Jaguar’s intention, so be it. However as a Unique Selling Proposition with the intention of launching a business into profitability it seems deeply flawed. I might even suggest it appears to promote a personal ideology rather than savvy marketing at the expense of brand aspirations.
I might suggest that Director Glover’s venomous response to criticism reflected a personal offense that exceeded even that generated by the most painful criticism of a professional’s creative marketing concept. It seemed to have the wounded passion of an ideologue rebuffed. One must question Director Glover’s “Why.” From the point of view of a Jaguar owner which I am, I can unequivocally say his campaign’s message did not speak to me in any way other than generating a pang of disappointment for a brand I revere.
Some might question what kind of belief system has gone into the creation of a re-branded Jaguar that has so missed the mark. Or conversely, in hitting its intended mark how it has totally misjudged the market. Re-branding campaigns do not formulate over night. In these fast moving times avant garde can quickly morph into passé garde. Such, I believe, represents the case here where the DEI theme and the whole “EVs only” product line has recently lost steam. Unfortunately for this campaign the woke boat has sailed and is taking on water. Interestingly the new Jaguar in seeking to navigate the road ahead may find its hope in roads traveled in the past.
Jaguar might find hope in the 30-year old success story of a small struggling brand seeking direction. That brand, Subaru, had hired a trendy Advertising agency to move it up market. The effort failed terribly. It then re-gathered itself choosing a new path that called for identifying niche groups willing to pay for 4-wheel drive and possessing values consistent with Subaru’s product line. Market research identified five groups that comprised a majority of Subaru’s North American sales. The first four consisted of teachers, healthcare professionals, IT professionals and rugged outdoors types. Interestingly and surprisingly the fifth consisted of lesbians. Research showed lesbians were 4-times more likely to buy a Subaru than the average customer. Subaru set about better understanding the Subaru features that attracted lesbians as a group. Subaru found they closely mirrored those of the other four groups. Subaru then set about crafting targeted ads with titles that played well to straight and gay 4-wheel fans alike. For example, “It’s Not a Choice. It is the Way We’re Built” and “Get Out. And Stay Out” successfully spoke to both fans of Subaru’s 100% rugged 4-wheel drive rough road friendly product lineup and gay identity.
In the end Jaguar’s success will hopefully be determined by the superior quality and desirability of its automobiles. However, being hamstrung by advertising that purposely excludes past customers seems to fly in the face of diversity and inclusion goals not to mention, good sense.
Long live Jaguar.